Testimonials - Hear about Documounts Quality and Customer Service from the Customers Themselves

At Documounts we pride ourselves on providing the best in customer service and product quality. Although we have low prices and encourage you to price and compare, we also know that prices can always be lowered by competitors. We believe there is more than price to consider when creating a supplier relationship for your business.

Please read through some of the testimonials we have received through emails or through or customer survey. We hope it helps you decide to choose Documounts.

I have used your company's products for several years now, and have always been very satisfied with your products, shipping schedule, and customer service!

I think you are great!

Sally, VA

LOOOOVE documounts!!! :) We can now offer matted photos at affordable prices!

Thank you! :)
Amy & Michael, PA

Hello....I just wanted to thank you.  Yours is a most amazing company...everything i ordered was of very high quality....everything fit to perfection...the finished products were gorgeous....and the packing..WOW....This is my first showing of my prints and if received well I know exactly where i am going for all my framing needs!  Thank you so much.

Paula, Oregon

Thank you for catching an error in the customer's favor. Your ethical approach to customer service, that is...you done the right thing...makes me think that not all corporate entities are all profit-above-people oriented.

Thank you, again.

Jim, Oregon

I found your company while searching online for some affordably cut custom matting. I am thrilled to have found you !! and very impressed with the quality of your customer service and the quality of your product !!! I ordered custom cut mat board . I received my purchase very quickly, packaged perfectly, and the quality outstanding !!! I intend to do business again with you when I next need some of your products ..

Sincerely and a VERY satisfied customer,

Gayle, New Mexico

Joan, Louisiana

I appreciate documounts.com and your professional handling. All materials were perfectly packed and shipped within the promised date. I love the reliability!

Wishing continuous purchase from you,

Heeyoung, Illinois  

Years ago I was an airline stewardess and once in awhile we would receive an orchid letter - much better than an onion one.

So, I'm writing to you and your wonderful company - with an orchid letter. From the first time I ordered materials from Documounts, they not only came in as scheduled, but in extremely good condition.

The last order was just great. I want to commend the personnel who did such a fantastic job of packing. I'm sure the folks in shipping probably only get onion letters when the shipment is damaged or whatever. So, thank you so much for the extra packing materials, the extra care with the frames, and generally "job well done".

I also really liked talking with the ordering desk. They had lots of information for a novice like me. Thanks again for caring and for all the people at Documounts. I will definately recommend your company and I'll be back again.

Ginger, California

Stephanie, New York

I am so happy I ordered your Market Ready Mat Kits - they are saving me so much time by not having to cut the mats and foam board myself, I should have ordered them ages ago.

I don't usually take the time to do this but when excellent customer service and an outstanding product presents itself I am highly motivated to let the company know my feelings.  

From your professional and easy to use web site, to the promptness of getting the order out, to how carefully it was packaged and the product itself..........I am overwhelmingly impressed!
 
Thank you so much! I'll be back!

Kathy, California

Thank you again for helping me with my two orders on the phone this morning.  You were so gracious and professional.  Your assistance in correcting my measurement error on my order has saved me much frustration… Even though you were clearly busy, you never made me feel rushed, and you took the time to get my orders completed…

Renee, Colorado

Thank you so much for taking care of my acrylic issue. It came last Thursday and I was able to get my six pieces framed and looking perfect together, and shipped them out for my show. I really appreciate your great customer service. I want you to know I will continue to recommend Documounts to my students and fellow artist friends.

Megan, Alabama

I just wanted to thank you for all of your help and to let you know that I received the order today and everything was perfect!! I will definitely be ordering from you again and will pass along the word to all my fellow photographers.

Kathy, Canada

My first Documount order was received today (a few days earlier than I expected) and it's absolutely perfect in every way.  Even the internal shipping packaging indicated a "Quality" product was inside!

Please give my thanks to a great crew at Documounts... and you've got a new customer!

Fred, New York

It was a pleasure to work with someone who could really help me and make me understand why I was ordering certain size mats.  Thanks again for your pleasant manner.

Lynn, Georgia

I am extremely happy with your professionalism, with the information that you presented and with your service and pricing. I am looking forward to being a very long-term and loyal customer.

Michelle, New Hampshire

You offer an excellent service supplying mats, frames, plastic bags, etc. for me and for my students. Your employees are unfailingly courteous, helpful, and a pleasure to work with. I can only thank you and compliment you on your fine work.

Jo, Oregon

I find everything thing I need at Documounts. I'd also like to commend you guys: over the last few years, I've only had one error in an order. That order was rectified immediately. The products I order from you ALWAYS arrive on time, and carefully packaged. I appreciate the top-shelf service you provide!!

Mark, Arizona

I have not found anything that you are missing. Seriously...you are already a one-stop shop. You have great service and quick turnaround. Your selection of mat colors is great!

Richard, Washington

I so appreciate the care put into packing. I never have issues with damaged goods which is actually one of the initial and key reasons I don't go elsewhere. Been there done that!

Carol, California

It was especially nice to receive metal frames and acrylic shipped and delivered without any damage or problems.

Annette, Texas

Your packaging is the best I have ever experienced! I never have to worry about my mats arriving bunged up like with your competitors.

Greg, Maine

The customer service is superb, issue resolution excellent, products affordable---and more companies should be like Documounts.

Sarah, Nevada

I received my first order from you yesterday (Friday) afternoon.  Earlier than expected!  Everything was perfectly as specified on the order, and the packing job, well, I guess the stuff could have gone to the moon and back with no damage.  Thanks a bunch for all your help.  

Peter, Utah


Just wanted to let you know, I shop online quite a bit, and your website is one of the best designed and easy to use of any I have encountered.  I wish more companies had sites like yours.


Roger, California


You guys are the best.  Also kudos on the improvements to your online ordering and the website.  It keeps getting easier and easier to order!

Derek, ID

Just wanna tell you guys that you have a great site...very simple and easy to understand and providing helpful infos at the same time, good job!

Andy, Colorado