Customer Service


Photo of Portland Bridge by Francisco RangelThe Documounts team is made up of knowledgeable and dedicated framing professionals and our goals are simple. We strive to:

  • make it easy for you to present, frame and/or sell your art
  • offer our customers the best quality products at the most reasonable prices
  • give you educated and helpful answers to your questions - from the obvious to the complex
  • ensure that you are completely satisfied with your Documounts ordering experience

Feel free to visit our help section - Documounts 101- to get started. You'll find answers to a wide variety of questions there plus lots of information and advice about matting and framing. You can also call or email us for a more personal conversation about your projects or with concerns of any kind.

We are located in Portland, Oregon. We do not have a storefront, but only process orders via the web and the phone. If you are in the Portland area you can arrange to pick up an order. See information about that below.

Our call center hours are 7am to 5pm Pacific Time.

Thank you for choosing Documounts, we look forward to helping you.


SSL Certificates

Documounts Products and Offerings
Matboard: Archival, 8-ply, 6 ply, alpharag, alphamat, blackcore, Standard, Bainbridge, Crescent, blackcore Economy Canterbury
Mounting Boards: Archival, Standard, Adhesive
Art, Presentation and Illustration Board

Metal Frames: Nielsen Metal, Backloading
Wood Frames: Black, Silver, Gold, Light Wood, Dark Wood
Acrylic (Plexiglass): Standard, UV Resistant, UV Resistant Non-Glare, Non-Glare
Supplies: Tape and Mounting, Picture Hanging Wire, Tools and Supplies, Assembly Hardware, Hangers, Display, Samples
Clear Bags: B/C (Body Closure), Traditional
Full Sheet Matboard: Archival, 8-ply, 6 ply, alpharag, alphamat, blackcore, Standard, Bainbridge, Crescent, blackcore Economy Canterbury
Precut Mat Kits: Market Ready Mats, Showcase Mat Kits, Digital Fit Mat Kit
Readymade Frames: Black, Silver, Gold, Dark Wood

Special Deals: Gift Certificates, Terry Specials, Close Outs
 
E-Mail Newsletter, Blog, & Catalog request
Order a Catalog: Request,Virtual Catalog 
E-mail sign up: Newsletter, What’s new, Sales, Announcements
Blog: Weekly Updates, News
 

Sizes - 5x7, 8x10, 11x14, 9x12, 12x16, 16x20, 18x24, 13x19, 12x18, 17x20, 11x17, 20x24, 20x26, 20x30, 26x34, 30x40, 32x40 + many more!

Documounts Product Information
Top Sellers: Matboard, Metal Frames, Wood Frames, Mounting Boards
Digital Sector: Print Sizes, Opening Sizes, Outside Dimensions, Popular Sizes

8 Ply Matboard: Archival, Solid Core
Acrylic (Plexiglass): Standard, UV Resistant, UV Resistant Non-Glare, Non-Glare
Art Fair Focus, Selling at Art Fair Mats, Show Kits, 
Art Festival Products, Best Products for Art Shows
Just Getting Started, Help Starting your Art Business
Water Color Focus, Mats and Frames for Watercolor Sizes, Half Sheet, Full SHeet, Quarter Sheet

Special Orders: Standard Openings, Custom Openings, Multi Opening, Multi Opening Pricing, Fall Out Matboard, Special Order Mats
Pricing Tables

 
Customer Service – Help
Shipping Information: Rates and Percentages, Rush, Super Rush, Minimum Order, Expedited Shipping
Frequently Asked Questions
Order Status
Order History

Product Search
Claims and Returns: Policies,
Contact Us: e-mail, Phone, Fax, Address, Gift Certificates



Documounts | 3323 Nw Yeon Ave | Portland, Or 97210
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