Customer Service
The Documounts team is made up of knowledgeable and dedicated framing professionals and our goals are simple. We strive to:
- make it easy for you to present, frame and/or sell your art
- offer our customers the best quality products at the most reasonable prices
- give you educated and helpful answers to your questions - from the obvious to the complex
- ensure that you are completely satisfied with your Documounts ordering experience
Feel free to visit our help section - Documounts 101- to get started. You'll find answers to a wide variety of questions there plus lots of information and advice about matting and framing. You can also call or email us for a more personal conversation about your projects or with concerns of any kind.
We are located in Portland, Oregon. We do not have a storefront, but only process orders via the web and the phone. If you are in the Portland area you can arrange to pick up an order. See information about that below.
Our call center hours are 7am to 5pm Pacific Time.
Thank you for choosing Documounts, we look forward to helping you.


